Privacy Policy
Last updated: 21 September 2026
This Privacy Policy explains how FurMily handles personal information when you visit getfurmily.com, place an order, contact us, interact with our advertising, or otherwise use our services. We handle personal information in accordance with applicable privacy laws, including the Australian Privacy Act 1988 and Australian Privacy Principles where they apply to us.
1. Contact details
Store: FurMily / getfurmily.com
Email: djelbadre@gmail.com
Business address: 70 avenue de la marne, 93800 Épinay-sur-Seine, France
2. Personal information we collect
Depending on how you use the Store, we may collect your name, billing and shipping addresses, email address, phone number, order and transaction information, payment-related information handled by our payment providers, customer-service messages, device and browser information, IP address, cookie identifiers, advertising identifiers, and information about how you interact with the Store.
3. How we collect information
We collect information directly from you when you place an order, submit a form, contact us or subscribe to communications. We also collect certain information automatically through cookies and similar technologies and may receive information from service providers such as Shopify, payment providers, fulfilment and shipping providers, analytics services and advertising platforms.
4. Why we use personal information
We may use personal information to process and fulfil orders, take payments, provide customer support, manage returns and warranties, operate subscriptions, prevent fraud, secure the Store, improve our products and website, measure advertising performance, personalise marketing where permitted, comply with legal obligations and establish or defend legal claims.
5. Cookies, analytics and advertising
We use cookies and similar technologies that are necessary for the Store to function and may also use analytics and advertising technologies to understand Store usage and measure or personalise advertising. You may be able to control certain cookies through your browser or available privacy controls. Blocking some cookies may affect Store functionality.
6. When we disclose personal information
We may disclose personal information to Shopify, payment processors, logistics and fulfilment providers, customer-support providers, cloud and IT providers, fraud-prevention services, professional advisers, and advertising or analytics partners where reasonably necessary for the purposes described in this Policy. We may also disclose information where required or authorised by law, or in connection with a business sale, restructuring or similar transaction.
7. Overseas recipients
Our service providers operate internationally. Personal information may therefore be disclosed to or processed by recipients outside Australia, including in France, Canada, the United States, countries in the European Economic Area, and other countries in which Shopify and our service providers operate. Where Australian privacy law applies to a cross-border disclosure, we take reasonable steps required by that law in relation to the overseas handling of personal information.
8. Marketing communications
Where permitted by law, we may send marketing communications if you have consented or another lawful basis applies. Marketing emails will include an unsubscribe mechanism. You can opt out at any time. Opting out of marketing does not stop transactional messages about orders, subscriptions, refunds, security or customer service.
9. Access and correction
You may contact us to request access to personal information we hold about you or to ask us to correct inaccurate or out-of-date information. We may need to verify your identity before actioning a request.
10. Security and retention
We use reasonable administrative, technical and organisational measures to protect personal information. No system is completely secure. We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, fraud prevention and legal compliance.
11. Privacy complaints
If you believe we have mishandled your personal information, contact us using the details above and explain your concern. We will review the complaint and respond within a reasonable period. Where applicable, you may also have the right to complain to the Office of the Australian Information Commissioner or another competent privacy regulator.
12. Changes to this Policy
We may update this Policy when our practices, service providers or legal obligations change. The latest version will be posted on the Store with an updated date.