Shipping Policy

Last updated: 21 September 2026

This Shipping Policy applies to orders placed through getfurmily.com.

1. Australian shipping

When “Free Australian Shipping” is displayed on the Store or at checkout, eligible orders to supported Australian delivery addresses will not be charged our standard shipping fee. Any exclusions, surcharges or unavailable destinations will be shown before purchase where applicable.

2. Order processing

Orders are prepared for dispatch after payment and order checks are completed. Processing estimates displayed on the product page, Store or order confirmation are estimates unless we expressly state that a time is guaranteed.

3. Delivery estimates

Delivery times can vary depending on destination, carrier capacity, customs or border processing where relevant, weather, public holidays and other circumstances. Any delivery window shown before purchase is an estimate unless expressly stated otherwise.

4. Tracking

Where tracking is available, tracking details will be sent to the contact information associated with the order or made available through the relevant order-status page.

5. Address accuracy

Please check your delivery address carefully before submitting your order. If you notice an error, contact us immediately. We cannot guarantee an address can be changed after fulfilment has started. We will act reasonably to assist where possible.

6. Delayed or missing orders

If tracking has not updated for an unusual period or an order appears lost, contact us so we can investigate with the carrier. If we fail to supply goods within a required or agreed period, any rights you have under applicable consumer law remain available.

7. Damaged parcels

If an order arrives visibly damaged or the contents are damaged, contact us as soon as reasonably practicable with your order number and photographs where possible. This does not limit your rights under applicable consumer law.

8. Taxes, duties and import charges

Where taxes or mandatory charges are collected by us, they will be included or disclosed as required before purchase. If a destination or transaction gives rise to a government charge that is legally payable by the recipient and is not collected by us, the recipient may remain responsible for that charge.

9. Contact

For shipping questions, email djelbadre@gmail.com or use the Contact page on getfurmily.com.